Description: Portero offers the best pre-owned luxury brands, from Hermes and Chanel, to Rolex and Cartier at up to 65% off retail. Shop designer bags, jewelry & watches.
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Payment
On portero.com, we accept American Express, Visa, MasterCard, and Discover through our secure check-out system. In addition, you can arrange payment through bank wire transfers, PayPal, and Affirm.
Shipping
For insurance reasons, a signature is required for all shipments. If you will not be home to sign for your order, Portero can ship your order to your place of work.
We do not ship to Post Office Box or APO/FPO addresses on portero.com.
Sales tax will be applied to orders shipped to: California, Florida, Connecticut, New York, Illinois, New Jersey and Maryland.
Free domestic standard shipping is available for all orders over $1, 000 USD. If returned, a $15 fee will be deducted from refund.
Return
1. Do not remove the security tag or any other tags attached to the item until you are certain you are keeping the item. If you attempt to remove the security tag or the original tags on the item a return will not be accepted.
2. Returns must be sent within the number of days specified in the product description/detail from the date of receipt in the original or similar, safe packaging.
3. The RMA number should be written on the box. A return without an RMA may be refused or we will charge you a 3% re-stocking fee.
4. Merchandise that has been used, altered or damaged cannot be accepted.
5. Return shipping is at your cost unless Customer Care authorizes a Portero-paid return. In which case, Portero will provide you with a return label. Items that qualified for standard free shipping will be refunded less a $15 shipping fee, items that qualified for free overnight shipping will be refunded less a $30 shipping fee.
6. An undelivered item will result in a 7% fee. Items that are returned due to an incorrect address on the purchase order will be charged a 3%. All fees will be deducted from any refund.
7. For all returns, the original shipping charges are non-refundable.
Service
On Portero, once we know what you are looking for, one of our personal shoppers will begin searching for the perfect item for you.
If you are shopping for a gift or simply need a little advice on selecting the right accessory to fit your lifestyle, one of our fashion experts is here to help.
You can also give us a call at 1-877-962-2398, if you have any questions, want to check the status of a search, or would prefer to make a purchase over the phone.
At Portero, our goal is to make your shopping experience a luxury experience!